Tenant File Customer Support Page

You should keep at least 2 years of data in your Tenant File, but if you want to purge old previous years we can help. We'll make sure the closing is done correctly, make backups for you, and make sure you have everything set up correctly. If you need help with year end closing, please CLICK HERE to purchase a 30 minute remote session.

IMPORTANT NOTE:
If you have the Tenant File DESKTOP version and your outgoing email is not working, we are not able to correct that. Our support for the desktop Tenant File has ended, and we HIGHLY suggest that you move to the Virtual Server. ALL of your VERSION 9 data will be able to be transferred, and you'll still have the same familiar and friendly interface and functionality.

Microsoft has ended support for their desktop application partners such as the Tenant File, as Microsoft Windows is now hosted on servers for products such as MS-Word, Excel, Outlook 365 and other apps. If you are having any database error on the DESKTOP, it is most likely a Windows update issue that can only be resolved by moving to the Virtual Server.

To move to the Tenant File Virtual Server, please click on ORDER NOW.

Remote Connect

(Use only if instructed by support)

For Tenant File Virtual Server and Version 9 Desktop ONLY:

Please provide detailed information. Each support ticket will have a 'ticket number', and you will receive a confirmation email, so be sure that '[email protected]' is in your 'safe sender' email list.

Just click on the ticket# in the email if you have any follow up questions. All support is through the ticket system.

Want personal training on the Tenant File?
Click here for training info

NEW to the Tenant File?
Click here for 'getting started' information

Visit our blog for recent
info and tips!

Download User Guide

The Tenant File is one of the very few software vendors that provide free support. Our support is web-based, through our ticket system. Our staff personally monitors submitted support tickets every weekday, and replies via email. Be SURE that our email reply address '[email protected]' is whitelisted and entered as a 'safe sender' in your email program. Free web support is available only for customers with the Tenant File Virtual Server.

Tenant File does offer paid remote support for Virtual Server customers. Please see below:

Need phone support quickly? We can connect to your computer and solve most issues.

Tenant File Virtual Server Only:
The cost is $60.00 for up to 30 minutes.

Tenant File Desktop:
The cost is $100.00 for up to 30 minutes.

First, click the button below to order the support. After you purchase the support, give us a call at 512-288-1305 to schedule a time with you. If all lines are busy AND you are calling during phone support hours (10:00am to 2:00pm EST Monday-Friday excluding holidays), please leave a message and we'll give you a call back just as soon as possible.

After you purchase phone support, and have scheduled a time, you will call us at 512-288-1305 for the session at the appointment time. Please don't be late, since only the allotted 30 minute time frame can be used. No-shows will be charged the full amount.

Order paid phone support

Try our free Web Support. You'll receive a personal response from our support staff, which monitors incoming questions throughout the day.

There is no charge for web support for Tenant File users having the Tenant File Virtual Server. Our 'ticket' system answers questions submitted via an email link. This ticket system is for specific questions, not training.

Please give as much detail as possible so that we can better answer your question. After you submit a question, our expert staff will review your question and answer it as soon as possible. We try to answer all questions by the end of each day, Monday through Friday, excluding holidays. Be sure to check your junk or spam folder if you don't hear back from us.

Please look for a response from our support team.
BE SURE TO CHECK YOUR SPAM and JUNK MAIL, and add our email address ([email protected]) as a 'Safe Sender'

NOTE: 'Direct' emails to the above email will not be received, only submitted support tickets will.

submit a ticket to support

Nearly all of the many features of the Tenant File are explained under the 'Features' section of this website. Whether you are potential customer exploring the Tenant File features or if you are already a current user, you can benefit by going through the Features page, which provides helpful tips and screen shots throughout most of the areas of the Tenant File software.